FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–3 business days. Shipping usually takes 7–15 business days depending on your location.

2. Do you offer free shipping?

Yes! We offer free shipping on orders over $20.

3. How can I track my order?

After your order ships, you will receive a tracking number by email. You can track your order on our Track Your Order page.

4. What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days and we will send a replacement or refund.

5. Can I return my order?

Yes, we accept returns within 14 days of delivery. Please contact our support team for assistance.

6. How can I contact customer support?

You can contact us anytime at:

Help@nubco.shop